What we do

Diagnose Diagnose

Before any new project is started it is critical to understand and document the current issues, opportunities and depth of the problems the project seeks to address. Without eliciting this information, it will be difficult to assess whether the project addresses the key opportunities or issues and then later, measure whether the project has been successful i.e. set a baseline against which to assess progress made.

Why you need it

Understanding the potential opportunities or issues that need to be addressed are key requirements for the project business case, project charter and for assessing benefits to be realised.

How it works

  • We run survey-based diagnostics from InfoTech Research group that form the basis of IT user perception on where IT delivers good value and where gaps in performance and capability are apparent.
  • Our Consultant’s conduct workshops with the key stakeholders to elicit and then document the opportunities, key issues and requirements.
  • The gap between the current state and the proposed future target state is identified and documented into a clear roadmap for actionable change.
IT Maturity Assessment

IT Maturity Assessment

An IT maturity assessment helps compare IT activities and processes against the CobiT standards of good practice.

Business Requirements Collection

Business Requirements Collection

Do you collect business requirements when you are going to market for a new solution?

Shared Services Feasibility

Shared Services Feasibility

In your business sector have you been discussing the benefits of Shared Services?

Disaster Recovery Capability Assessment

Disaster Recovery Capability Assessment

A DR capability assessment will help you to identify risks and priorities in natural or man-made disasters.

Application Assessment

Application Assessment

An application assessment consolidates and aligns the portfolio of applications to business processes and objectives.

Technology Evaluation

Technology Evaluation

Do you need an independent evaluation of technology across your organisation?

Service Delivery Assessment

Service Delivery Assessment

Have you implemented service delivery processes but the users and the IT service providers do not follow them?

Information Security Assessment

Information Security Assessment

Our Security Assessment will help you identify your risks and set priorities to protect your business.

Data Governance Assessment

Data Governance Assessment

A data governance assessment will help you to identify how well you control your data.

Infrastructure Assessment

Infrastructure Assessment

An infrastructure capability assessment will help you align your infrastructure investment to support what the business needs.

Strategy Strategy

Developing a strategy is becoming more critical to Information Technology professionals. Today we are faced by a plethora of new technologies, user demands, risks and business expectations. A good strategy will provide IT, the business and the leadership with a clear picture of how the strategic directions of the Information Technology service support the business goals going forward.

Why you need it

An Information Systems Strategic Plan (ISSP) is closely linked to, supports and enables the business strategy, describing a vision for the future and the benefits that can be provided to the business.

How it works

Effectus has developed a methodology that ensues that your ISSP will provide your stakeholders with:

  • A clear picture of how IT supports the organisations business objectives.
  • Evidence of the business benefits that investments in IT will provide.
  • A compelling future state vision of an organisation enabled and even transformed through appropriate investment in technology, process and people.
  • A clear roadmap of the steps necessary to successfully implement the ISSP.
IT Strategy Development

IT Strategy Development

Do you have an IT Strategy?  Is it aligned with your overall business strategy?

Infrastructure Architecture

Infrastructure Architecture

Do you have a vision of your infrastructure which helps you make effective decisions about new technology?

Disaster Recovery Plan

Disaster Recovery Plan

Do you have a Disaster Recovery Plan for recovering the systems that are mission critical to the organisation?

Service Delivery Roadmap

Service Delivery Roadmap

Do you have a service culture that is customer focused?

Data Governance Framework

Data Governance Framework

Are you thinking about introducing data governance because of data quality challenges?

Project Delivery Project Delivery

Project delivery is not just about good project management, successful projects are managed around a well informed and aligned business focused steering committee that monitors and ensures benefits have been realised and the required organisational change has taken place.

Why you need it

Managing the effective delivery of change is really what project management is all about. It is not just about managing the change in technology. It involves managing the environment in which this change takes place, making it as seamless as possible for end users and dealing with issues as they arise. The project manager and sponsor should prepare all parties for the change and once the project is nearing completion, they ensure an effective handover to the business and IT staff supporting the change.

How it works

  • Prioritising and alignment of IT investments by the executive team into groups of projects (known as programmes) for effective delivery and management.
  • Establishment of a function and discipline to actively monitor the progress of projects and programmes of work, reporting on progress to key stakeholders.
  • Invest in project management skills and disciplines to ensure that projects are delivered on time and budget and delivering the scope and expected benefits.
  • Establish a continuous improvement culture to ensure that learnings from projects are used to improve decision making in the future.
Service Delivery Implementation

Service Delivery Implementation

Do you have a service culture that is customer focused?

Project Management

Project Management

Use our experienced project managers to make your projects a success.

Project Governance Framework

Project Governance Framework

Do you need help with setting up standard project management processes?

RFP Management

RFP Management

Do you need independent management of your RFP process?

Customer Experience Customer Experience

As IT teams have matured in recent times and develop a closer working relationship with the business they are increasingly being ask to utilise technology to help create an improved customer experience. Whilst some point solutions such as mobile applications and social media initiatives can have an impact, the real gains are to be made in the integration of People, Process & Technology in delivering improved customer experience outcomes.

Why you need it

We operate in an increasingly competitive market place today, with global, internet based services pushing into traditional services models in very disruptive ways. The best way to protect your business from this challenge is to have a strong relationship with your customers and to understand how you can improve their experience of interacting with your organisation.

How it works

  • Driving business change through customer experience goals is turning the traditional development mole on its head.
  • We start understanding the customer touch points across an organisation and then surveying customers to understand their pain points in dealing with your organisation and listening to their suggestions for improvements.
  • Rapid prototyping using Design Thinking principles follows to flesh out new approaches to customer engagement which are then tested with customers in an iterative manner.
  • Once the new “customer experience” has been validated the prototype can be moved into formal production and released in much quicker cycles than traditional IT delivery.