Service Delivery Assessment

What is it?

An Effectus Service Delivery Assessment will help you to benchmark your service delivery against the ITIL processes of good practice.

IT Managers rate their maturity and agree future goals to improve their service delivery processes to meet business objectives.

How will it help you?

A service delivery assessment will help you to compare your service delivery processes against the ITIL processes of good practice?

This assessment helps focus on which processes are important for your organisation and sets expectations for service delivery that all parties will understand and follow. All parties will understand how service calls are prioritised and who is responsible for delivering the service within a reasonable time frame.

ITIL stands for IT Infrastructure Library and is recognised as one of the leading ICT process frameworks. Using our knowledge and experience of this framework, we assist you to implement ITIL to suit your organisation and set realistic goals to increase your level of maturity. Setting a benchmark for your service delivery processes allows you to measure and report on your progress and updates are available for auditors when required.

Next Steps

  • Do your service delivery processes enable you to make effective decisions around process improvement?  Is the delivery of IT service to your business considered to be cost effective and delivering value to the business? Why not start with a Service Delivery Assessment?
  • If you would like to talk to a reference client for this service, please contact us.