About Strategy and Transformation

No company or government organisation today can succeed without a clear understanding of it’s IT role and an IT Strategy for how to best leverage technology because business transformation is now becoming normal.

Effectus will help deliver a pragmatic approach that will improve IT capability, with a simple to apply IT Capability Assessment and the IT Satisfaction survey, be more strategic with the IT Strategic Plan and steer the business and IT towards a partnering relationship with IT Governance. For a more customer centric approach we can do a Digital Strategy, usually quite a transformation for the business, and ensure that all of this is practical with a Roadmap and Work Programme.

Scott Adams

Principal Consultant

Scott is an experienced Principal Consultant, with 20 years working for New Zealand and Australian organisations in senior management roles.

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Services

Digital Strategy

What is it?

We are seeing more and more organisations seeking to transform digitally. But what does that mean because even the term “Digital Strategy” can be interpreted in different ways? At Effectus we like to view / define a Digital Strategy as a seamless integration and adoption of technology into all areas of a business. This will require a change in how a business operates and ultimately delivers value to its customers.

How can it help you?

In the government sector, the vision of a digital future has become a critical part of advancing and improving government services, with local government in particular, looking to establish bold digital service visions to transform the way services are delivered to the public.

Regardless of the nature and/or focus of your business, at Effectus, we have determined that the following key elements must exist for an organisation to transform successfully in a Digital sense:

    • A Digital Strategy does not exist in a vacuum; there must be alignment to organisation goals and objectives, accompanied by good governance
    • A Digital Strategy should not be purely viewed as a technology question but having the ability to assess opportunities via a technology lens is useful
    • The key to any successful Digital Strategy is the ability to see things from the customers perspective and to position the organisation closer to the customer
    • New ways of working via cross functional and self-managing teams should be encouraged with a view to this becoming business as usual
    • Finally, as our thought research partner Info-Tech states: “Digital is not about technology – it’s about how your organisation delivers value in the marketplace.”
Next steps?

Ask Effectus to show you some of our reference work with clients who have done a digital journey with us and explore the value your organisation could achieve when taking a similar path. We can also do a Digital Readiness Assessment to check whether your organisation is ready.

Strategy and transformation

Business Transformation

What is it?

Any significant change that has been necessary, or opportunistic, to better the business. An argument exists that if an organisation is not consistently trying different ways to reinvent itself then it will increasingly fail to deliver value for its customers who are, generally, not static.

An effective Business Transformation, for example when selecting and implementing a major IT system, will force the business to look at the roles and processes being deployed and design an optimal outcome for customers and the business.

How can it help you?

Our partners at Info-Tech Research group advise that over half of IT Leaders expect to focus more on Business Transformation in the next three years. It should be a higher percentage given that Business Leaders consider innovation to be three times more important than IT Leaders do.

As an IT Leader your role is to evolve your understanding of how technology will transform organisations with consideration for whether trends are becoming reality. Some of these new trends have massive potential particularly in the cloud and process automation arenas.

As a Business Leader your role is to also assess new technologies at a business benefit level and to challenge IT to think strategically and to consider introducing innovations that could transform the business or do it yourself.

Together you are keeping an eye on the horizon which is better than most organisations and if you can successfully select and implement good business transformation then you will be a leader in your sector.

Next steps?

Ask Effectus to provide you with an update on what technology trends are going to transform business and how that would affect your organisation. Ask Effectus to explain why business transformation implementations are best managed with a proven approach and proven team.

IT Strategic Plan

What is it?

Executives and Governance Committees want clear and demonstrable evidence that investments in IT are justified and aligned to your organisation’s business strategy. An IT Strategy is a simple concise strategic plan which supports the overall business strategy. It provides a clear plan and budget for the medium-term investment in IT. The IT Strategy Plan is commonly referred to as an ISSP.

It follows on from our IT Maturity Assessment which provides you a baseline of your organisation’s IT capability and performance. The plan includes improvement targets, and the activities that need to be completed to meet those targets.

IT Strategic Plan

How can it help you?

We work with you to align the IT Strategic Plan to the overall business strategy. We help you to develop a plan that is understood and supported by managers in the business and is the right size for your organisation.

The Plan (ISSP) includes the strategic funding requirements and the business outcomes this investment will deliver and addresses key strategic questions around application investment, service delivery improvement and outsourcing versus in-house service delivery.

We help you plan how to communicate the key messages from the plan to the rest of the business.

Next steps?

Ask Effectus to show you some examples of IT Strategy Plans we have done with similar organisations to yours; how Effectus can impress why an IT Strategy is important and how we can help you with your IT Strategy development.

IT Satisfaction Survey

What is it?

Stakeholder management is as difficult as it is important. The CIO Business Vision program provides an objective approach to assessing stakeholder satisfaction with the Information Technology function, the services provided, and the value delivered.

The CIO Business Vision program is a low effort, high impact survey that elicits business feedback across a range if IT services and issues. The target audience includes business leadership, management, influencers, and key IT users. Participants are invited to complete a brief survey which includes rating the importance of and satisfaction with key IT services.

A survey results report provides extensive feedback on business satisfaction with IT’s core services, their perceived importance, value delivered, capability constraints and the overall relationship. An analysis report interprets the survey results, provides peer benchmark analysis by industry, and recommendations for improvement.

How can it help you?

As critical as effective stakeholder management is, it is typically driven through individual opinions rather than facts. Business satisfaction with IT services is not well understood and IT can fail to meet business needs. Resources may also not be deployed effectively, and effort is wasted because IT isn’t working on the right things. Engaging IT Stakeholders allows you to collect business needs and insights, so you better understand the direction IT should be moving in and how you can enable the business to achieve its goals.

The CIO Business Vision program is an effective way to gather feedback from business stakeholders. This should improve alignment with the business and direct focus to areas requiring improvement. Structured stakeholder feedback will support your strategic planning, budgeting, and resourcing efforts, and will provide valuable content for prioritising and engaging with business departments. The industry bench-marking analysis quantifies IT’s performance against other organisations in your industry sector.

IT Satisfaction survey

Next steps?

Do you want to engage objectively with your stakeholders? Do you need to understand business satisfaction with your services? Why not engage your stakeholders through our CIO Business Vision survey?

IT Capability Assessment

What is it?

An IT capability assessment reviews current IT activities and processes using a combination of quantitative and qualitative assessments.

During an IT Capability Assessment you will be asked a range of questions for each of the relevant process areas identified in the assessment (based on the CobiT framework). By assessing the current state in comparison with the desired future state and identifying the gaps, Effectus will extract a carefully tailored set of activities and outcomes that, if followed, will result in significantly improved capability.

IT Capability assessment

How can it help you?

An IT Capability Assessment will help you understand your current IT capability and provide a baseline from which an accurate journey will be developed to reach your desired capability (as illustrated in the following diagram). As part of the assessment we will also review whether regulatory, compliance and security requirements are being met.

Effectus can guide you through every step of your journey to reach your desired capability. Our IT Capability Assessment is structured so that we can review your progress on a regular basis and make any adjustments to meet changing business needs if required.

IT capability assessment

Next steps?

Consider the following statements and if any apply please contact Effectus:

  • You would you like to know how well your investment in IT is performing
  • You are unable to articulate how well your investment in IT is supporting your business
  • You would like a set of defined actions that improve IT performance to your desired level of capability
  • You need an independent assessment of your IT performance

IT Governance and Steering

What is it?

IT Governance and Steering, often through IT Steering Groups, is how the business guides IT on what is strategically important by referencing progress against the IT Strategy, establishing Governance principles and prioritising IT’s effort on business projects.

There are five key elements of effective IT Governance to focus on as per the following list:

IT governance and steering

For each element IT Governance will apply a framework to monitor, provide steering, and measure success against goals. This framework can be described in an IT Governance Charter and reinforced via meeting agendas and supporting frameworks like a Project Governance Charter.

How can it help you?

Implementing effective IT Governance enables IT to focus on what is important and for the Business to inject high-level direction to achieve business goals. Though it should never replace Leadership it provides a means for all parts of the business to participate and be represented in the strategic direction for IT.

Next steps?

Contact Effectus who can assess your IT Governance ability and recommend actions to improve maturity.

Roadmaps

What is it?

Road maps are visual representations of what activity has been scheduled and provide a useful tool to communicate to the Business what is important and what will be achieved. They therefore also describe what is not important and may still be achieved but is either considered business as usual or just not significant to the business like applying a security patch.

Roadmaps

How can it help you?

A good visual Roadmap that is current, visible, and adhered to will enable better alignment of IT with the Business. Results are typically the only measure for IT Departments. Therefore an IT Strategy on its own is ineffective without a Roadmap. It is usually the key document for the business as from their perspective it provides more useful information than an IT Strategy.

Next steps?

Contact Effectus either when you are considering an IT Strategy or a better way of communicating with the business on how to measure progress. If you already have a Work Programme then consider how you could better present the progress in a Roadmap to the business.

Virtual / Interim CIO

What is it?

This is a skilled, experienced, and accountable person for situations where there is either a capability gap or a complete absence of a CIO or IT Manager. In some instances, this gap may need only a temporary placement to reduce risk, lift the company’s maturity level and create an improved strategic direction. Alternatively, it could be a good opportunity to lift the company’s maturity level and to create an improved strategic direction using information and technology.

How can it help you?

It provides an outcome-based and flexible approach for any of the four possible roles:

Interim virtual CIO

A virtual or Interim CIO will provide you with a very experienced resource who can quickly come up to speed with your IT team with the ability to lift IT maturity. They would also be capable of building an IT Strategy and Roadmap to act on and hand over to the incoming CIO if in an interim role.

With reference to the following model, the introduction of a Virtual or Interim CIO is a good instrument for change as they would review what the business requires of IT, assess the gaps, define a strategic approach if needed and implement the necessary actions.

Virtual interim CIO

Next steps?

Contact Effectus for an assessment as to whether this service would be right for your organisation